Responsibilities Include:

• Building and developing trust relationships with Koza’s most significant customers.
• Creating strategies to meet long-term goals and improve client’s overall brand.
• Creating action plans to improve services and efficiencies to customer. This includes managing an online merchandise site - balancing inventory availability, adding new products, managing inventory turns, etc.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand customer relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems timely and balancing fairness to Koza's and customer.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Preferred Requirements and Skills:

• Proven experience as key account manager and managing web stores.
• Experience in sales support, providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• BS/BA in business administration, sales or relevant field.

Hours:  Monday – Friday, 8:00 am to 5:00 pm

Benefits:  Paid holidays, paid vacation, health insurance, 401K with match

To apply, fill out application on kozas.com.  Applicants will be notified of interview availability.  Email completed applications and resumes to John Koza

Love to shop? Can’t resist hunting for the perfect find? This is the job for you! At Koza’s, you’ll get to track down great products and put our customers’ logos on them. If you can name it, we can probably brand it. Our Business Development team brings new customers in the door, and you’ll be the one who keeps them coming back.

Responsibilities Include:

• Serving as the day-to-day contact and go-to person for an assigned group of customer accounts.
• Searching for and recommending products that fit each customer’s goals, and finding creative alternatives when items are out of stock.
• Growing existing accounts by helping customers discover new ways to use branded products.
• Building accurate quotes and sales orders, including products, quantities, decoration, pricing and due dates.
• Verifying artwork, logo placement and shipping instructions, sending proofs and documenting every change.
• Coordinating with purchasing, art, production and shipping teams to hit every in-hands date.
• Tracking upcoming events, trade shows and programs so orders start with plenty of production time.
• Supporting company store and program accounts, including product updates, employee orders, inventory and reporting.
• Tracking open orders daily, flagging delays early and handling challenges calmly and quickly.
• Following up with customers before they ask, and confirming delivery and satisfaction on every order.
• Keeping CRM and order notes current, and helping invoices go out accurately the first time.

Preferred Requirements and Skills:

• 3+ years of experience in customer service, account coordination, order management or inside sales support.
• Experience with industrial, construction, energy, manufacturing or other B2B accounts.
• Strong attention to detail, with the ability to catch the wrong size, color or date before it becomes a problem.
• Clear, friendly phone and email communication, and comfortable working with demanding customers.
• Ability to juggle many open orders in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Office and quick to learn order-entry and CRM systems.
• Experience with promotional products, uniforms, apparel decoration, print or distribution is a plus.
• Knowledge of decoration methods (screen print, embroidery, laser, sublimation) is a plus.
• Bilingual English/Spanish is a plus.
• Associate or bachelor’s degree preferred.

Hours:  Monday – Friday, 8:00 am to 5:00 pm

Benefits:  Paid holidays, paid vacation, health insurance, 401K with match

To apply, fill out application on kozas.com.  Applicants will be notified of interview availability.  Email completed applications and resumes to JT Cole

Responsibilities Include:

• Receiving incoming shipments, checking items against purchase orders, and reporting any damages, shortages or mistakes.
• Labeling, logging and putting away incoming products so everything is easy to find.
• Staging blank goods and materials for production so embroidery, screen print and other departments have what they need when they need it.
• Pulling, counting and organizing orders by due date to keep production on schedule.
• Packing finished orders carefully and accurately, with the correct items, quantities and paperwork.
• Preparing outgoing shipments, creating shipping labels and scheduling carrier pickups (UPS, FedEx, freight).
• Coordinating with purchasing, production and customer service teams on order status and delivery dates.
• Keeping inventory records accurate and helping with cycle counts.
• Keeping the warehouse clean, organized and safe.
• Operating warehouse equipment such as pallet jacks and hand trucks safely.

Preferred Requirements and Skills:

• 1+ year of experience in shipping, receiving, warehouse or distribution.
• Strong attention to detail, with the ability to catch the wrong size, color or count before it goes out the door.
• Excellent organizational skills and the ability to juggle many orders at once.
• Ability to lift up to 50 lbs and stand, bend and walk for long periods.
• Basic computer skills; experience with shipping software or inventory systems is a plus.
• Forklift certification is a plus.
• Dependable, punctual and works well as part of a team.
• Bilingual English/Spanish is a plus.
• High school diploma or equivalent.

Hours:  Monday – Friday, 8:00 am to 5:00 pm

Benefits:  Paid holidays, paid vacation, health insurance, 401K with match

To apply, fill out application on kozas.com.  Applicants will be notified of interview availability.  Email completed applications and resumes to Janet Cole